VYANKOJI KHOPADE OFFICE

Our Promise

— PRIVACY POLICY —

Part 1 (Sections 1–9)

Effective Date: August 3, 2026

At VYANKOJI KHOPADE OFFICE (“Company,” “we,” “our,” or “us”), we value the privacy of every visitor, customer, and business partner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our website or use our services, including communications through the WhatsApp Business API, Rich Communication Services (RCS), SMS, email, and other digital platforms.

This Privacy Policy is intended to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 (to the extent applicable), and relevant requirements of Meta (WhatsApp) and Google RCS Business Messaging.

By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Introduction

VYANKOJI KHOPADE OFFICE is committed to protecting the confidentiality, integrity, and security of personal and business information entrusted to us. We recognize that privacy is fundamental to maintaining customer trust and operate our services with transparency and accountability.

This Privacy Policy applies to:

  • Visitors to our website
  • Customers and prospective customers
  • Business partners
  • Vendors and service providers
  • Individuals communicating with us through digital channels
  • Users interacting with us via WhatsApp Business API, Google RCS, SMS, email, or contact forms

This Policy describes:

  • What information we collect
  • Why we collect it
  • How we use it
  • When we share it
  • How we protect it
  • Your rights regarding your personal information

2. Information We Collect

To provide our services efficiently and securely, we may collect different categories of information.

A. Personal Information

You may voluntarily provide information such as:

  • Full name
  • Mobile number
  • Email address
  • Business name
  • Company details
  • Billing information
  • Postal address
  • GST details (where applicable)
  • Identification documents (if required for verification)
  • Communication preferences

We collect only the information reasonably necessary for providing our services.

B. Business Information

Where services are provided to organizations, we may collect:

  • Company name
  • Authorized representative details
  • Business registration information
  • Official communication channels
  • Tax-related details
  • Service preferences

C. Device Information

When you visit our website, we may automatically collect technical information including:

  • IP address
  • Browser type
  • Operating system
  • Device identifiers
  • Language preferences
  • Time zone
  • Access times
  • Referral URLs
  • Website usage statistics

D. Cookies and Similar Technologies

Our website may use cookies, web beacons, pixels, and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience
  • Maintain session security

Users may control cookie preferences through their browser settings; however, disabling cookies may affect certain website features.

E. Message Data

When using services involving WhatsApp Business API, Google RCS, or similar messaging platforms, we may process limited messaging-related information, including:

  • Sender and recipient identifiers
  • Message timestamps
  • Delivery status
  • Read receipts (where supported)
  • Message template identifiers
  • Campaign performance metrics
  • Communication logs required for operational and compliance purposes

We do not intentionally access or use message content except where necessary to provide, troubleshoot, secure, or comply with legal obligations.

3. Purpose of Data Collection

The information collected by VYANKOJI KHOPADE OFFICE is used solely for legitimate business purposes, including:

  • Providing requested products and services
  • Responding to inquiries
  • Managing customer accounts
  • Processing transactions and invoices
  • Delivering customer support
  • Facilitating WhatsApp Business API and RCS communications
  • Improving website performance
  • Maintaining service quality
  • Sending service-related notifications
  • Preventing fraud and unauthorized access
  • Complying with legal and regulatory requirements
  • Conducting internal audits and analytics
  • Enhancing user experience

We collect only the information necessary for these purposes and do not use personal data for unlawful or incompatible activities.

4. Consent for WhatsApp & RCS Data Processing

Where communications are conducted through the WhatsApp Business API or Google RCS Business Messaging, VYANKOJI KHOPADE OFFICE processes data based on valid consent or another lawful basis permitted under applicable law.

Users and our business customers are responsible for ensuring that:

  • End users have provided valid opt-in consent before receiving messages.
  • Communications comply with applicable laws and platform policies.
  • Recipients are informed about the purpose of the communication.
  • Opt-out requests are honored promptly.

By interacting with our services, you acknowledge that communication through these platforms may involve the processing of limited metadata required for message delivery, analytics, security, and compliance.

5. Legal Basis for Processing

We process personal information based on one or more of the following lawful grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of legitimate business interests
  • Prevention of fraud and misuse
  • Protection of the rights, property, or safety of users and third parties

Where consent is required, you may withdraw it at any time, subject to legal and contractual limitations.

6. How We Use Collected Data

The information we collect may be used to:

  • Create and manage user accounts
  • Verify customer identity
  • Deliver requested services
  • Process payments and invoices
  • Provide technical support
  • Improve communication services
  • Monitor system performance
  • Detect security threats
  • Prevent abuse or fraudulent activities
  • Maintain service reliability
  • Generate operational reports
  • Meet legal, regulatory, and compliance obligations
  • Respond to lawful requests from government authorities

We implement internal access controls so that only authorized personnel can access personal information when necessary to perform their duties.

7. Data Retention & Deletion

VYANKOJI KHOPADE OFFICE retains personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Provide ongoing services
  • Resolve disputes
  • Enforce agreements
  • Comply with legal and regulatory obligations
  • Maintain accounting and tax records
  • Address security and fraud prevention requirements

When information is no longer required, we take reasonable steps to securely delete, anonymize, or archive it in accordance with applicable laws and industry practices.

Users may request deletion of personal information where legally permissible, subject to any retention obligations imposed by law.

8. Data Sharing with Third Parties (Meta, Google, Telecom Operators)

To deliver our services effectively, we may share limited information with trusted third parties only where necessary.

These may include:

  • Meta Platforms, Inc. for WhatsApp Business API services
  • Google for RCS Business Messaging
  • Telecom operators and network providers for message routing and delivery
  • Cloud hosting and infrastructure providers
  • Payment gateways and banking partners
  • Technology vendors supporting our services
  • Professional advisers, auditors, and legal consultants
  • Government authorities or regulators where required by law

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

9. Security Measures & Encryption

Protecting your information is a priority for VYANKOJI KHOPADE OFFICE. We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures may include:

  • Secure servers and hosting infrastructure
  • SSL/TLS encryption for website communications
  • Access controls and authentication mechanisms
  • Role-based access permissions
  • Firewalls and network monitoring
  • Regular software updates and security patches
  • Data backup and recovery procedures
  • Employee confidentiality obligations
  • Security awareness and training
  • Incident response procedures

While we strive to use commercially reasonable measures to protect information, no method of transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security, though we continuously work to maintain a high standard of data protection.

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